EU Returns
Start your return
Use our EU returns portal to start a return for eligible orders. Please have your order number and postal code ready before starting.
Please do not send items back before submitting your return request through the portal.
01
Start your return
Click the button above and enter your order number and postal code in the return portal.
02
Select your item
Choose the item you would like to return and select the most accurate return reason.
03
Send it back
Follow the return instructions and use the provided return label or drop-off instructions.
Before you start
Returns are reviewed based on our EU return policy. Items should be unused, unworn, unwashed, and in original condition unless the item arrived damaged or incorrect.
Return window
30 days from delivery
Item condition
Unused, unworn, unwashed, and with original tags attached
Need help?
Email us at info@criniere.eu.com