EU Shipping & Delivery
Shipping Explained
We understand how important it is to receive your Crinière order quickly and safely. Here is a clear overview of how our EU shipping process works.
Order Processing
Once your order is placed, we begin reviewing and preparing it for dispatch. Most orders are processed within 1–2 business days after payment confirmation.
How Processing Works
- Order confirmation: After your order is placed, we review the order details and begin preparing it for processing.
- Processing time: Orders are usually processed within 1–2 business days after payment confirmation.
- Weekends and holidays: Orders placed on weekends or public holidays are processed the next business day.
- Special preparation: Made-to-order items, checked items, or products requiring additional preparation may take longer before dispatch.
- Tracking: Once your order ships, you will receive a tracking email so you can follow your delivery.
Estimated Shipping Timeframes
Delivery times may vary depending on your location, selected shipping method, carrier availability, customs processing, weather, and peak holiday periods.
| Shipping Destination | Estimated Delivery Time After Dispatch |
|---|---|
| Mainland Spain | 24–48 business hours |
| Balearic Islands | 3–5 business days |
| Canary Islands, Ceuta and Melilla | 5–10 business days |
| European Union | 3–7 business days |
| United Kingdom and other international destinations | 7–15 business days |
Shipping Options & Rates
Available shipping methods and rates are shown at checkout based on your delivery address, order details, and the carrier services available for your location.
For some destinations, standard and express shipping options may be available. The final shipping cost will be displayed before you complete your purchase.
Shipping Carriers
We work with reliable shipping partners depending on your destination and the available service at checkout. Carrier availability, delivery times, and tracking updates may vary by country and service type.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Please allow some time for the tracking link to update after the carrier receives the package.
International Orders
For shipments outside the European Union, customers may be responsible for customs duties, import taxes, brokerage fees, or local charges required by the destination country.
These charges are not controlled by Crinière and may vary depending on local regulations, customs processing, and carrier requirements.
Delivery Issues
If your package is delayed, marked as delivered but not received, or appears to be held by the carrier, please contact us at info@criniere.eu.com with your order number.
We will review the tracking information and help guide you through the next steps.
We’re Here to Help
If you have any questions about shipping, delivery, or your order, please contact us at: