Crinière EU Support

Customer Care

We’re here to help with your Crinière EU order, shipping questions, returns, exchanges, refunds, and product support.

How Can We Help?

Choose the topic that best matches your question. For return or exchange requests, please use the official EU returns portal before sending any item back.

Order Support

If you have a question about an existing EU order, please contact us with your order number and the email address used at checkout.

We can help with order status, delivery questions, tracking updates, return requests, exchange questions, and product concerns.

Before Sending a Return

Please do not send returns directly to our office, warehouse, manufacturer, or any address before submitting a return request.

Return instructions and the correct return address will be provided through the EU return portal or by our support team after your request is reviewed.

Purchased from a Retailer?

If you purchased your Crinière product from a retail store, event partner, third-party boutique, or another online retailer, please contact the original retailer first.

Retailers may have their own return, exchange, and customer service process. If they are unable to help, you may contact us and we will do our best to guide you.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or not as described, please contact us as soon as possible at info@criniere.eu.com.

Please include your order number and clear photos of the item, packaging, and issue so our team can review the case properly.

Contact Customer Care

Need help with your EU order? Contact our customer care team:

info@criniere.eu.com

Please include your order number whenever possible so we can assist you faster.